Privacy Policy

At Westover Hall Hotel, accessible via westoverhallhotel.com, we value and respect your privacy. We are committed to protecting your personal data and ensuring that your rights are safeguarded in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect the personal data of visitors, users, and customers of our website and services.

1. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data processed by Westover Hall Hotel through its website (westoverhallhotel.com) and related services. Throughout this document, references to “we,” “our,” or “us” refer to Westover Hall Hotel.

For purposes of data protection legislation, Westover Hall Hotel is the data controller of the personal data collected via this website. We are responsible for determining the purposes and means of processing your personal data.

2. Categories of Personal Data We Process

We endeavor to process only the data necessary to provide our services effectively. The categories of personal data we collect include:

a) Usage Data
Information relating to how you use the website, including IP address, browser type, browsing behavior, referral sources, session durations, and page interactions.

b) Account Data
Basic identification and contact data including your full name, billing address, email address, phone number, and other details you provide when creating an account or completing bookings.

c) Profile Data
Details about your preferences, past purchases, loyalty program participation, booking behavior, and personalized content preferences.

d) Communication Data
Records of correspondence including support inquiries, feedback, and interactions with our customer service team.

e) Technical Data
Device information such as operating system, screen resolution, mobile device identifiers, language settings, and browser configuration.

f) Transaction Data
Information related to purchases and bookings, including payment details, billing history, delivery instructions, and confirmation receipts.

g) Preference Data
Your marketing consent status, preferences regarding services and products, and responses to promotional offers or surveys.

3. Legal Bases for Processing Personal Data

We rely on the following lawful bases under the GDPR when processing your personal data:

– Contractual necessity: to deliver the services or complete bookings you request.
– Legitimate interests: to deliver a secure, efficient, and personalized service.
– Legal obligations: to comply with applicable legislation and regulatory requirements.
– Consent: where you have explicitly granted consent, such as for marketing communications or non-essential cookies.

4. Your Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

– Right of Access: You can request access to the personal data we hold about you.
– Right to Rectification: You can request that we correct or complete inaccurate information.
– Right to Erasure: You may request deletion of your personal data, subject to legal limitations.
– Right to Restrict Processing: You have the right to request limitations on how we use your data.
– Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format.
– Right to Object: You may object to our processing based on legitimate interests or direct marketing.

To exercise any of the above rights, please contact us at [email protected].

5. Security Measures

We implement organizational, technical, and administrative safeguards designed to protect your personal data. These include:

– Encryption of sensitive data during transmission and storage;
– Role-based access controls and authentication protocols;
– Regular data backups and secure storage;
– Security awareness and data protection training for staff.

6. International Transfers

Where personal data is transferred outside of the European Economic Area (EEA) or California, such transfers are made only where appropriate safeguards are in place. These may include Standard Contractual Clauses approved by the European Commission or other legally recognized mechanisms to ensure your rights remain protected.

7. Data Retention

We retain personal data only for as long as is necessary for the purposes it was collected, including:

– Usage Data: Up to 12 months from the date of collection;
– Account and Profile Data: As long as your account remains active and for a period thereafter as required by applicable law;
– Transaction Data: Retained for seven years for accounting and audit purposes;
– Communication and Preference Data: Retained for a maximum of 24 months following last interaction.

8. Cookie Policy

We use cookies and similar technologies on westoverhallhotel.com to enhance your experience and enable core functionality. Cookies are categorized as follows:

– Essential Cookies: Necessary for the operation of the website (e.g., login, checkout).
– Functional Cookies: Enable enhanced features such as saved preferences and support chat.
– Analytics Cookies: Used to understand behavior and improve website functionality.
– Performance Cookies: Help track performance, responsiveness, and error handling.

9. Cookie Management and Compliance

Under GDPR and CCPA, you have the right to control cookies used on your device. Upon first visit to our site, you will be prompted to consent to non-essential cookies. You may modify your settings at any time through our Cookie Preferences panel available on the site. We also honor Do Not Track (DNT) browser signals and other legally mandated opt-out mechanisms under CCPA.

10. Children’s Privacy

The services provided by westoverhallhotel.com are not directed to children under the age of 13. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete such information.

11. Policy Updates

We reserve the right to make changes to this Privacy Policy to reflect changes in law or in the functionality of our services. Any material updates will be prominently posted on this website. We encourage you to review this policy on a periodic basis.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Website: https://westoverhallhotel.com

We are committed to resolving privacy concerns in a fair and transparent manner.

This Privacy Policy reflects our dedication to full compliance with GDPR, CCPA, and other relevant data protection standards. For further information or assistance regarding your personal data, you may contact us using the details provided above.